Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lavendersilkfarm@gmail.com. 

Once your return has submitted, our team will review it and you will be sent an email with a link to view your return and print your return label.

We are not responsible for returns lost in transit. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at lavendersilkfarm@gmail.com.

We are not responsible for any damage, defect, material difference or loss of orders that are delivered to a forwarding company. We will not offer replacements or refunds that have been delivered to a forwarding company. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder, please contact them directly.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

Unfortunately, we do not offer exchanges on any items. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lavendersilkfarm@gmail.com.